Email hello@udl.community for any question about your account, the community, a report or your data. Write from the email address you signed up with, and tell us whether you use the app or the website. We will never ask for your password, so please do not send it.
Sign-in help
- Forgot your password? Go to Reset your password and enter your email address. We send you a link that works for one hour. Setting a new password signs you out on every other device.
- Have not confirmed your email? Open the link in the confirmation email. If it expired or never came, you can ask for a new one on the sign-in screen.
- No email arrived? Check your spam and promotions folders, wait a few minutes, then try again.
- Account suspended or deleted? A suspended or deleted account cannot sign in. If you think this is a mistake, email hello@udl.community. An account you deleted yourself was erased and cannot be brought back, but you can sign up again with the same email address.
Report a post, comment, message or member
- A post or a challenge submission: open its “…” menu and choose Report.
- A comment: open the comment’s “…” menu and choose Report comment.
- A chat message: in the app, long-press the message and choose Report message. On the website, open the message’s options and choose Report.
- An answer from Ulti: open the answer’s menu and choose Report this answer. Only you and our moderators can see what you report.
- A member: open their profile, then Member options, then Report member.
Choose a reason and send. Our moderators review every report, and we aim to act on objectionable content within 24 hours. The person you report is not told who reported them. If someone is in danger or the matter is urgent, also email hello@udl.community.
Block someone
- From their profile: Member options, then Block.
- From their post or comment: the “…” menu, then Block.
- In the app, from a chat with them: Conversation options, then Block.
Once you block someone, neither of you sees the other’s posts or comments, you cannot send each other direct messages, and you get no notifications from them. They are not told. You can unblock people in Settings, under Blocked accounts.
Delete your account
In the app
- Open your Profile, then Settings.
- Choose Delete account.
- Enter your password and confirm.
On the website
- Sign in and open your profile.
- Open the Settings tab, then Account.
- Choose Delete Account, enter your password and confirm.
Without signing in
- Open the account deletion page.
- Enter the email address of your account and choose Send me a link.
- Open the link we email you (it works once, for one hour) and confirm.
What happens
- A Pro membership that renews is cancelled first, so you are not charged again. If that fails, nothing is deleted and you see an error.
- Your personal data is erased at once and cannot be recovered: your profile, email address, photos, chat messages, Ulti conversations, learning profile, progress and sign-ins. You are signed out everywhere and your profile disappears from the community.
- Posts and comments you shared stay where you posted them, shown as “Deleted member”. To remove some of them too, delete them first, or email hello@udl.community and tell us which.
- Payment records are kept only as long as tax law requires, and erased data can remain in our encrypted backups until they expire, within about five weeks.
Cannot sign in any more? Use “Without signing in” above, or email us from the address on your account and we will delete it for you. Administrator accounts cannot be deleted from the app or the deletion page; another administrator removes them. Details are in the Privacy Policy.
Pro membership and billing
Pro is bought and managed on the UDL website only; the apps sell nothing. To see, cancel or restart your plan, sign in on the website and open your profile’s Settings tab, then Billing. Cancelling stops the next renewal, and you keep Pro until the end of the period you paid for. For a billing question or a refund request, email hello@udl.community.
Notifications and email
- In the app, Profile, then Settings has a switch for push notifications and one for each kind: critique and replies, chat messages, session reminders, new challenges and announcements. You can also turn notifications off in your phone’s settings.
- On the website, browser notifications are controlled in your browser’s settings.
- New curriculum content alerts have their own switch in Settings, in the app and on the website.
- Emails: news and design tips come only if you opted in, at sign-up or with the “UDL news and design tips” switch in Settings, in the app and on the website. Every news email has an unsubscribe link, and one click stops them. Emails the service needs, such as password resets and receipts, still arrive.
Your data
To get a copy of your data, correct it, erase it or object to how we use it, email hello@udl.community from the address on your account. Your rights are explained in the Privacy Policy, and the rules of the service in the Terms of Use.
The Guide
Every part of the platform explained in one place, with short steps and a button that takes you there. Open the Guide
Common questions
What is the difference between Public and Pro posts?
Public posts are open to every member. Pro posts are for Pro members. A free member can read, like and save Public posts, but cannot see their comments.
Where do I find what I saved?
Open Bookmarks from the menu. Saved posts and saved resources each have their own tab.
How do I pick up where I stopped?
Home shows a card with your last lesson, topic or voice-over. Tap it and playback starts where you left off.
What does the New chip mean?
It marks courses, curricula and resources added since the last time you opened the Library. It disappears on your next visit.
How do I join a space or a challenge?
Open the Spaces page and join a space. Open the Challenges page, choose a challenge and join it. Some spaces and challenges are limited to certain members.
How do I change which notifications I get?
Open your profile, then the Settings tab. There is a switch for replies, chat, sessions, challenges and news.
I did not receive the confirmation email.
Check your spam folder and wait a few minutes. If it still has not come, ask for a new one on the sign-in screen.
How do I report a post or a member?
Open the three-dot menu on a post, or the member options on a profile, and choose Report. Our moderators review every report.
How do I replay a page tour?
Use the Replay tour button next to the page on this screen.
Need a hand? Write to hello@udl.community